Get well-informed before your holiday at Hotel Grien
Here you will find answers to frequently asked questions about your stay, as well as information on relaxing holidays in Ortisei, Val Gardena and the Dolomites.
Rooms +
Can I have twin beds in my room? +
Yes, all of our rooms can be set up with twin beds.
Are the rooms equipped with air conditioning? +
Our rooms do not have air conditioning. In Val Gardena, air conditioning is generally neither necessary nor common, thanks to the naturally cool mountain climate.
If you’d like, we can provide you with a modern, quiet fan in your room.
Are single rooms available? +
The Hotel Grien does not have single rooms.
If you are traveling alone, you are welcome to stay in a double room for single occupancy. The room rate varies depending on the time of year you visit.
A surcharge of between 20% and 70% applies.
Can I get extra pillows or towels? +
Yes, we can provide that for you.
Just ask at the front desk or speak directly to the housekeeping staff.
Our team will be happy to assist you and will fulfill any requests you make by 8:00 p.m. immediately that same evening.
Are there any rooms with connecting doors? +
Yes, the Hotel Grien offers two different room categories with connecting doors, ideal for families.
FAMILY GARDEN Room
FAMILY BEAUTY Room
RELAX Suite
Can I bring my dog? Can he stay in the room by himself? +
You are welcome to bring your dog on vacation. We charge €25 per night (food not included).
Dogs are not allowed in the dining room or the pool/spa area.
Your dog may only be left alone in the room during meals (breakfast and dinner) if he behaves quietly. Please do not leave your dog alone in the room all day.
If you plan to bring your dog, please be sure to let us know when you book your room.
In exceptional cases, it is possible to reserve a table in a small room separate from the dining room where you may dine with your dog—please reserve in advance, as there are only 2 tables available.
Can I get synthetic bedding? +
Yes, you can have synthetic comforters and pillows.
Please let us know about any allergies when you make your reservation so that we can remove all down comforters and feather pillows from the room.
General +
Can I check in online or on my own? +
Yes, you can conveniently check in online before your arrival. Upon arrival, the team at the front desk will welcome you and give you your room keys.
Is there a parking lot? Is parking free or do you have to pay? +
Yes, we provide our guests with a private, covered outdoor parking lot as well as an underground parking garage, completely free of charge.
Can I leave my luggage at the accommodation? +
Yes, you can store your luggage at the hotel free of charge if you arrive early or depart late. For more information, the staff at the front desk will be happy to assist you.
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Can you charge an electric car at the hotel? +
Yes, you are welcome to charge your electric car here. Please check with the front desk regarding the time and procedure. You will be billed for the cost.
Is the tap water safe to drink? +
Yes, the tap water is safe to drink throughout the entire house.
By the way, revitalized “Grander” water flows throughout the entire house.
We’re happy to provide our reusable thermal bottles free of charge so you can always have fresh water with you while avoiding plastic.
I hurt myself. Do you have a first-aid kit? +
Yes, we can provide you with band-aids, first-aid supplies, disinfectant, and ice at the front desk. However, we would like to point out that, for legal reasons and to avoid liability for health-related issues, hotels (or other non-medical facilities) in Italy are not permitted to dispense or administer medication to guests.
Can I have documents printed at your place? +
Yes, please feel free to contact the front desk to print documents or files.
I need a taxi. What should I do? +
The reception team will be happy to assist you in arranging a taxi service tailored to your specific needs.
Breakfast +
Is breakfast included in the price? +
Yes, breakfast is included in the room rate.
Breakfast is served daily from 7:30 a.m. to 10:30 a.m.
Do you also prepare breakfast to go? +
Yes, you can order a take-out breakfast at the front desk the day before.
Note: If the packed lunch replaces the regular breakfast buffet, there is no additional charge.
If you have breakfast and would like a packed lunch, we will charge you extra for it.
Will I get a refund if I don't have breakfast? +
Breakfast is included in the room rate. It is non-refundable if you do not have breakfast.
However, you are welcome to order a packed lunch if you are leaving early.
Can I take rolls, fruit, cake, etc., from the breakfast buffet? +
We ask that you not take anything from the breakfast buffet. You are welcome to ask the service staff for a packed lunch to take with you.
The price of the packed lunch depends on what you would like it to include.
Gastronomy +
Does the Hotel Grien have a restaurant? +
Yes, we have a wonderful attic restaurant.
The restaurant is open daily from 7:15 p.m. to 9:00 p.m.
We offer a choice of three different set menus every day, as well as several à la carte dishes.
Do you have a bar? +
Yes, the Hotel Grien has a bar that is open daily from 7:00 a.m. to 11:30 p.m.
Do you also offer lactose-free, vegetarian, and gluten-free dishes? +
Yes, our kitchen is very flexible and offers lactose-free, gluten-free, and vegetarian dishes upon request.
Summer +
Do you have hiking maps of Val Gardena? +
Yes, you'll find hiking maps of Val Gardena in the hotel lobby that you can take with you.
Feel free to stop by the front desk to get information about the hiking area. We'd be happy to help!
Do you have a bike storage room? +
Yes, we have a room for bicycles. E-bikes can be charged for free.
The room is locked so that your bicycles are stored safely.
How do I get the free GUESTPASS for public transportation? +
If you check in online in advance and provide your email address, you’ll receive your digital GUEST PASS directly in your inbox.
The “Guest Pass” consists of a personal QR code that is valid for the entire duration of your stay. We recommend that you check before arrival to make sure you received the email correctly, and contact the front desk if you have any questions.
How do I get to the lifts and the village center? +
The Hotel Grien offers a private hotel shuttle service. This service is free of charge and runs from 8:00 a.m. to 8:00 p.m. without the need to make a reservation.
Simply ask for the service at the front desk; when returning in the afternoon, just give us a call.
We take our guests to the village center and to all the ski lifts in St. Ulrich.
Winter +
Do you have a ski storage room? +
Yes, we have a ski room where you can lock your skis in your own locker.
We also have a ski boot dryer.
Can I buy a ski pass directly at the hotel? +
You can book the ski pass online and email us the confirmation.
We'll then pick up the ski pass for you; you will get it at the reception on your first ski day
Is there a shuttle service that goes to the slopes? +
Yes, we offer a hotel shuttle service, running continuously from 8:00 a.m. to 8:00 p.m.
The shuttle goes to the ski lifts in Ortisei:
Alpe di Siusi
Seceda
Rasciesa
To return to the hotel, simply give us a call.
Do you partner with a ski rental shop in the area? +
Yes, we partner with Bamby Ski Rental, located at the Seiser Alm ski lift. Our guests receive a 15% discount there. We’ll take care of the pickup and return.
If you book the equipment you want in advance online through other ski rental shops, you can usually request direct delivery to the hotel.
How can I book a ski course or a ski lesson? +
We recommend contacting the ski schools directly (our long-standing partner is the SASLONG Ski School in Ortisei) to book lessons:
talking directly with the ski instructors will help you choose the course or private lesson that best suits your skill level.
